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Infosys responds to Nirmala Sitharaman on Twitter; says glitches in new tax portal being fixed

Infosys regrets these initial glitches and expects the system to stabilise during the week, the company's co-founder Nandan Nilekani said.

Infosys responds to Nirmala Sitharaman on Twitter says glitches in new tax portal being fixed-VPN
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New Delhi, First Published Jun 9, 2021, 9:15 AM IST
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Hours after Finance Minister Nirmala Sitharaman took to Twitter to urge Infosys to rectify the glitches in the new Income Tax website launched on June 7, the company's co-founder Nandan Nilekani has responded, saying that the system would stabilise during the week.

Responding to the Finance Minister on Twitter, Nilekani said, "The new e-filing portal will ease the filing process and enhance the end-user experience. Nirmala Sitharamanji, we observed some technical issues, and we are resolving them."

 

 

Infosys regrets these initial glitches and expects the system to stabilise during the week, he said.

Infosys was given the contract to set up the next-generation income tax filing system in 2019. The new website, which was expected to make the compliance experience more taxpayer-friendly, went live on June 7.

The new website enables a new online tax payment system with multiple new payment options using net banking, UPI, credit card and RTGS/NEFT from any account of the taxpayer in any bank for easy payment of taxes.

It is also expected to provide "immediate" processing of Income Tax Returns so that quick refunds can be issued to taxpayers. Besides, the new portal also has free ITR preparation software with interactive questions to help taxpayers.

However, users reported a host of glitches ranging from slow response time to inoperational functions.

The glitches prompted some users to seek a rollback and reintroduction of the older website.

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