The IRCTC has reportedly barred several banks from using its payment gateway for debit card transactions to book train tickets, it emerged on Friday.
The move has left cardholders of a host of top banks including SBI and ICICI in the lurch. The development comes after some of the banks refused to share a portion of the convenience fee from customer transactions with the IRCTC, according to the Financial Express.
As things stand, the IRCTC only allows cardholders of Axis Bank, HDFC Bank, Indian Overseas Bank, Canara Bank, United Bank of India, Indian Bank and Central Bank of India to book tickets using debit card transactions through their website.
Lakhs of travellers prefer to book their train tickets online every day, making IRCTC one of the busiest web portals in the country. The Indian Banks' Association (IBA) have said they are trying to resolve the issue at the earliest.
Customers do have the option of paying for the tickets using IRCTC e-wallets, which do not charge any convenience fee, for the moment.