Samsung offers cash refund or S7 Edge to Galaxy Note7 customers
- In the Gulf region, all Galaxy Note7 owners will be offered money or another phone.
- The UAE Ministry of Economy also announced that customers could get a full refund.
Following the global ban on sale of Samsung Galaxy Note 7, Samsung Gulf announced its decision to offer its customers a full refund or a Galaxy S7 Edge.
In a statement posted on their official website, it read, "In the Gulf region, all Galaxy Note7 owners will be offered one of the following - Exchange the Galaxy Note7 for a Galaxy S7 edge with refund of the price difference (in the form of cash and products) or a full refund".
It added, "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production."
The South Korean Multinational's decision last week to stop sales followed fresh reports of the smartphone exploding.
The UAE Ministry of Economy had also stepped in, announcing that customers could get a full refund from the retailer they had purchased from.
They had also instructed customers not to switch on their phones till they returned it to the store.
The UAE ministry added that in case some retail outlets did not offer refund, they must file a complaint with the consumer rights department.
Samsung, however, took a couple of days to outline their exchange plan. Till then, call centre agents were asking customers to leave their mobile numbers with them, so they could be contacted when a decision was made.