Bengaluru: Bengaluru’s Kempegowda International Airport (KIA) was voted by customers as the “Best Regional Airport in India & Central Asia” for the third time in four years at the 2020 World Airport Awards.

The World Airport Awards are voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or input.

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According to a press release from Bengaluru airport on Monday (May 11), the Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the six-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators - from check- in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

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Edward Plaisted, CEO of Skytrax, said: “It is a fabulous achievement for all management and staff at Bangalore’s Kempegowda International Airport to be again recognised for excellence in their frontline staff service and facilities. India is an increasingly competitive global region for air travel, and Kempegowda International Airport’s continuing success is testament to the ongoing improvements that customers enjoy here.”

“For an 11-year old airport to be named Best Regional Airport in India & Central Asia for the third time is a remarkable achievement for Kempegowda International Airport, Bengaluru. This award reaffirms our commitment to provide a world-class experience for our travelers at BLR Airport with a slew of pioneering technology and sustainability initiatives. It is truly a fabulous reward for an extraordinary effort and commitment of the entire airport community that drives our Airport's success,” said Hari K Marar, MD & CEO, Bengaluru International Airport Limited (BIAL).  

“At a time like this, when our industry is facing such challenges, this award has rejuvenated the morale of the team at BLR Airport. We thank our passengers and partners, alike, for their continued support and confidence in us,” Marar added.