The incident happened on IndiGo's Istanbul-Delhi flight. In the video, the flight attendant and a passenger can be seen engaging in a heated argument. From the argument, it seems that he issue was over a food choice.
A video of the argument between an IndiGo flight attendant and a customer on an Istanbul to Delhi flight has now gone popular on social media. The passenger and the flight attendant got into a fight about the onboard food. As the video surfaced on the internet, IndiGo was quick enough to respond as well. As seen in the video, one of the cabin crew members was serving food to passengers when the incident took place.
The incident had place aboard an IndiGo aircraft from Istanbul to Delhi. The flight attendant and a passenger can be seen arguing angrily in the footage. It appears from the dispute that there was a disagreement over a meal option.
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The flight attendant then made an attempt to negotiate with the customer and asked him to be courteous to the staff. He yelled and screamed at the air hostess, telling her to "Shut up," and she begged him to control his tone and stop addressing the crew in this way.
The crew also deserve respect. They are taught to maintain their cool and calm, serve people with a smile, even in the most challenging situations. But, that doesn’t mean people can be rude and insult them.
Back your crew, . Don’t abandon her. pic.twitter.com/Xt4jchc8rI
“Why are you yelling,” the passenger questioned as she answered back, “Because you are yelling at us!”
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"Sorry, sir, but you cannot speak to the workers in that manner. You have my entire respect as I respectfully listen to you, but you have to respect the crew as well," said another member as the cabin crew attempted to step in and resolve the situation.
After the passenger in issue referred to the air hostess as a "servant," the situation became worse. She hit back, saying, “Yes, I am an employee. I am not your servant.”
People freely voiced their opinions in the comments area as the videos gained popularity.
She was very brave! Don't sack her, and that passenger should not have spoken to the crew member like that. Why do people see them as servants? This thinking needs to change!!
— Divya Gandotra Tandon (@divya_gandotra)Airhostess sat down and tried to control the situation but the man was keep on going then she loses it. Give respect and take respect.
— Shhaoh Kkaaahn (@m_shahkhan)Also read: Chaos at Mumbai Airport reported, passengers share videos of long queues; Check out
I totally support the Crew and because one is flying in that airline doesn't mean that should shout and yell at crew memebers, the lady is seating on the floor and talking to that person in Calm manner which is visible in clip but the passenger is not seen and his action too
— Satish (@zala_747)It takes guts to raise a voice for the right thing. Hats off to the crew.
— Vaibhav Kaushik (@_vaibhavkaushik)Crew member is doing her job .She is not a servant. How can the passenger talk like that? Self respect matters to everyone.
— Nishant Kapoor (@nishantindelhi)Also Read | India-China clash: Centre to install more mobile towers in Tawang for better connectivity