Citing the West Asia conflict, Singapore Airlines has cancelled its flights SQ494 and SQ495 between Singapore and Dubai until April 30. The airline is offering affected passengers alternative travel arrangements or a full refund.
Singapore Airlines has cancelled two of its flights between Singapore and Dubai until April 30, citing the evolving situation in the West Asia conflict, according to the advisory issued on Friday.
In an advisory, the airline said flights SQ494 departing Singapore for Dubai and SQ495 departing Dubai for Singapore will remain suspended during this period. "Due to the geopolitical situation in the Middle East, the following Singapore Airlines (SIA) flights will be cancelled until 30 April 2026: SQ494 departing Singapore for Dubai and SQ495 departing Dubai for Singapore," the airline said.
The airline added that the situation remains fluid and additional services could also be affected. "As the situation remains fluid, other SIA flights may be affected. Customers may visit SIA's Flight Status page (https://tinyurl.com/389fx3ys) for the latest information on their flights, " it said.
Options for Affected Passengers
According to the advisory, passengers impacted by the cancellations will be offered alternative travel arrangements or a full refund for the unused portion of their tickets. "Customers affected by the flight cancellations will be reaccommodated on alternative flights or can seek a full refund of the unused portion of their ticket, " the airline said.
Refund Request Process
Singapore Airlines said customers who booked tickets directly with the airline can request refunds through its assistance request form, while those who booked through travel agents or partner airlines should contact their respective booking providers. "SIA customers who booked directly with us may use our Assistance Request Form (https://tinyurl.com/4waymkx5) to seek the refund. For bookings made through travel agents or partner airlines, customers are advised to contact their travel agent or purchasing airline directly for assistance, the airline said.
How to Receive Flight Updates
The airline also advised passengers to update their contact details through the 'Manage Booking' feature on its website or subscribe to mobile notifications to receive updates about flight status. "Customers are also strongly advised to update their contact details via the 'Manage Booking' function (https://tinyurl.com/yxnjycdx) on our website or subscribe to a mobile notification service (https://tinyurl.com/pnd8ex3w) to receive updates to their flight status," the airline said.
The airline apologised to affected passengers for the disruption. "SIA apologises to all affected customers for the inconvenience caused," the advisory added. (ANI)
(Except for the headline, this story has not been edited by Asianet Newsable English staff and is published from a syndicated feed.)