Numerous complaints prompted the Union Finance Minister to urge Infosys and its co-founder Nandan Nilekani to ensure that taxpayers are "not let down" in the quality of service being provided.
The new Income Tax portal, which went live at 8:45 PM on Monday, has already run into trouble with many users reporting glitches with the website.
The numerous complaints prompted the Union Finance Minister to urge Infosys and its co-founder Nandan Nilekani to ensure that taxpayers are "not let down" in the quality of service being provided.
The much awaited e-filing portal 2.0 was launched last night 20:45hrs.
I see in my TL grievances and glitches.
Hope & will not let down our taxpayers in the quality of service being provided.
Ease in compliance for the taxpayer should be our priority.
The Union Finance Minister's Twitter timeline has many users complaining about the glitches on the website.
We can not able to share my feedback in income-tax department I don't know why. CPC no. Is not contactable. When I get my refund, not one able to tell me a correct time pic.twitter.com/dc60dyaEFU
— Amit Kumar chaudhary (@Amitkrchy1244) June 8, 2021
The website isn't working pic.twitter.com/hkucE8OOXQ
— Deepak Ahuja (@whoDeepakAhuja) June 8, 2021
MADAM
the website is not live
it is taking baby steps
many links not working
i am inc tax assessee for past 20 years. it says no ITR forms filed till date
and pls do not take the website launch date as 08june for records
it is still limping pic.twitter.com/XlFsEBCT9H
The new portal has been designed with convenience in mind and offers features that are expected to make the e-filing experience smoother and simpler.
The new website is integrated with the immediate processing of Income Tax Returns to issue quick refunds to taxpayers. It also hosts a free ITR preparation software with interactive questions to help taxpayers file ITRs 1, 4 (online and offline) and ITR 2 (offline) to begin with. The income tax department said that the facility for preparation of ITRs 3, 5, 6 and 7 will be made available shortly.
Meanwhile, the Income Tax department is reaching out to those who complained of glitches on the website and is assuring them of a quick fix.