Uber's new CEO Dara Khosrowshahi has apologised in an emotional letter. He has accepted that the company has made mistakes, which led to losing its license and has pledged to fight the decision on behalf of Londoners.
"It’s…true that we’ve got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made,” CEO Dara Khosrowshahi wrote.
In the letter, he said Uber would challenge the decision by Transport for London, but would also strive to make things right. "We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change."
The decision faced ire as many Londoners rely on Uber for cheaper transport and also for the future of the 40,000 drivers associated with the ride-hailing company.
You can read the complete letter below: