Gujarat's eNagar portal simplifies access to urban civic services

Gujarat has launched the eNagar Portal, a single digital platform for urban civic services. It offers 24/7 access to tax payments, registrations, and hall bookings, aiming to enhance transparency and simplify access for citizens across the state.

The Gujarat Urban Development Mission launched the eNagar Portal as a single digital platform for multiple urban civic services, aiming to simplify citizen access to municipal services, according to a release from the Gujarat Chief Minister's Office (CMO).

A One-Stop Solution for Urban Civic Services

Guided by responsiveness, transparency, and accountability, the portal offers services such as registrations, tax payments, rent and licences, hall bookings, water and drainage connections, and building permissions. Citizens can access these services 24x7 online, make digital payments via cards, UPI, or net banking, and download certificates and receipts from a single platform, the release said.

Financial Milestones and Performance

In the financial year 2025-26, the portal recorded over 18 lakh transactions and generated ₹1,031 crore in revenue, up from 26 lakh transactions and ₹1,522 crore in FY 2024-25. Overall, the platform facilitated more than 1.24 crore transactions and generated ₹6,076 crore in revenue since its launch, the CMO release added.

Driving the 'Digital India' Vision

Under the leadership of Chief Minister Shri Bhupendra Patel, the portal aligns with Prime Minister Shri Narendra Modi's vision of a Digital India, which aims to use technology to make government services more accessible, transparent, and citizen-friendly.

Innovative Features for Enhanced Accessibility

The portal incorporated new technologies such as an AI chatbot to help citizens access information and services and a Bhashini-enabled page supporting 23 languages, making the platform accessible to people from diverse linguistic backgrounds.

Transforming Public Service Delivery

The initiative reduces paperwork, eliminates long queues at municipal offices, and makes public services faster and more transparent across Gujarat.

Citizens can use the portal to pay fees, taxes, and other charges, complete registrations, and receive certificates online, providing a single-window system for civic services, the release added.

Positive Reception and Growing Adoption

Officials highlighted that the platform's success reflected growing adoption of digital governance and the time it saved for residents across the state.

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