Coronavirus: 90% passengers feel air travel safe mode of transport, says Bengaluru airport survey

By Team Newsable | First Published Jun 2, 2020, 5:24 PM IST

What is the safe mode of transport during the coronavirus (COVID-19) crisis? It is air travel, according to passengers who took part in a survey conducted by Bengaluru airport (BIAL)

Bengaluru: Amid the coronavirus (COVID-19) pandemic, people felt air travel is much safer compared to other modes of transport, according to a survey conducted by the Bangalore International Airport Limited (BIAL).

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‘Voice of Pax’, a survey conducted by BIAL to understand passenger perception and expectation towards air travel amid the health crisis, revealed that 90% of passengers considered air travel much safer compared to the other modes. Domestic flight operations resumed in India from May 25.

“According to the findings, 87% participants also felt airports are safer compared to train and bus stations. Interestingly, this higher safety perception associated with air travel and airports have been improving through the weeks owing to various safety measures implemented at the Airport, including Contactless processing and heightened hygiene measures,” BIAL said in a press release on Tuesday (June 2).

Also read: Contactless experience at Bengaluru airport

“The survey is being held in five phases. During the three concluded phases, more than 3,500 passengers were covered using a systematic random sampling methodology, chosen from a database of over 150,000 previous passengers from across age, profession, group size, frequency of flying and sector of flying,” it added.

According to the survey, 25% of the respondents confirmed their intent to take a flight in the next one month after reopening. Interestingly, another 19% appeared to be undecided about their intent to travel. However, the comfort levels associated with air travel progressively increased to 24%, after the conclusion of the third phase. Work related travel was cited as the most important reason for their travel intent at 60%, while personal was the next at 30%.

“Based on the participants’ feedback, BIAL has being refining the Standard Operating Procedures to boost confidence of passengers who are uncomfortable about the air travel. There is a high standard of expectation from the passengers in terms of safety, wellbeing and hygiene to make airports a safe place to travel. Together with Lead Cap, we conducted a survey to understand the customer sentiment and address issues based on their feedback,” said a BIAL spokesperson.

“We believe that we have made right decision to introduce end-to-end contactless processing and make operational changes to ensure that our passengers have a safe and healthy travel experience,” the spokesperson added.

Bengaluru’s Kempegowda International Airport (KIA) has put in place contactless measures for passengers for safe travel.

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