Indian Railways passenger rights: FREE amenities IRCTC offers
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Indian Railways provides free services
Indian Railways offers several complimentary services to its passengers, especially during long journeys. Do you know which facilities are available for free?
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1. Free bedding in AC coaches
If you are traveling in an AC coach, amenities like blankets, pillows, sheets, and towels are available without extra charges. A fee of Rs 25 is charged in Garib Rath Express.
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2. Free food during train delays
If your train is delayed by 2 hours or more, you will be provided with complimentary food on trains like Duronto, Shatabdi, and Rajdhani.
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3. Free medical facility
If you fall ill during your journey, the railway provides free medical assistance. You need to contact the train staff for this.
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Complaint filing facility
If you face any issues during the journey, you can file a complaint online and offline. You can call the helpline number 139 for this.
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How to write a complaint?
You can ask for a notebook at the accounts agency, goods shed, parcel office, reservation office, town booking office, etc., and write your problem in it.