UP Transport Department Launches 24x7 Helpline 149 for Quick Public Service Assistance

UP Transport Department has launched a 24×7 helpline '149' to make services more accessible for passengers. Alongside the existing toll-free number 1800-1800-15, the new line ensures immediate assistance and boosts travel convenience in the state.

Lucknow: To make public transport services more accessible, the Uttar Pradesh Transport Department has introduced a new 24×7 helpline number “149”, approved by the Union Ministry of Telecommunications. Along with the existing toll-free number 1800-1800-151, the short and easy-to-remember code aims to provide citizens with quick, reliable, and transparent assistance at any time.

Citizens can obtain information, status updates, and grievance redressal for services related to: Driving Licence (DL) Registration Certificate (RC) Permit & Fitness Road Tax Pollution Certificate (PUC) BH-series Registration EV Subsidy RVSF (Scrap) ATS & ADTC e-Challan e-DAR and related online services/portals

How to Use the Helpline

Dial: Call “149” (or 1800-1800-151) from any mobile or landline.

Select Service: Choose the required subject (DL/RC/Permit/Fitness/Tax/PUC/EV etc.) and provide details.

Get Instant Help: A message with relevant information, links, or status will be sent to your mobile. In case of complaints, a complaint number will be generated immediately.

Track Online: New complaints can also be registered, or their status tracked, at https://upgov.info/transport.

Security & Payment Precautions: Make e-challan and other payments only through authorized government portals (e.g., parivahan.gov.in).

For information/assistance, use the Transport Department’s verified WhatsApp chatbot: 8005441222. Beware of suspicious links or calls. Valid payment modes include UPI, Net Banking, Card, and POS.

Officials on the helpline

Officials in the state said, "We had sought a short and memorable helpline number, 149, with citizen convenience at the core. The Government of India has approved and implemented it. Citizens can now avail round-the-clock assistance on both ‘149’ and 1800-1800-151. Our vision is clear: Safe Roads, Simple Services, and Satisfied Citizens. Regular monitoring of the helpline will ensure timely and effective grievance redressal."