Bihar Railway Staffer Caught Sleeping At Enquiry Counter As Passengers Wait In Queue (WATCH)

A viral video allegedly showing a railway enquiry officer sleeping while on duty at Patna Junction has triggered widespread criticism online and prompted a response from Indian Railways. The footage, shared on X, captures a staff member sitting at the railway enquiry counter with his eyes closed as passengers wait nearby for assistance. The enquiry desk, a crucial point for travellers seeking updates on train schedules, delays, cancellations, and platform information, appeared unattended despite the presence of several commuters.

Sharing the clip, a social media user demanded action against the employee and urged others to amplify the issue. “Keep sharing the video until this employee is suspended by @RailwaySeva. At Patna Junction, the clerk at the inquiry counter, in a white shirt, is lounging on a chair with the mic in front, passengers are standing,” the post read.

जबतक इस कर्मचारी को @RailwaySeva सस्पेंड नहीं करती तबतक Video को शेयर करें।

पटना जंक्शन पर इंक्वायरी काउंटर का बाबू सफेद कमीज़ में कुर्सी पर लेटा हुआ, माइक सामने है, यात्री खड़े हैं, और ये आराम से सुस्की ले रहा है। pic.twitter.com/L8AHLee9pf

— कल्पना श्रीवास्तव 🇮🇳 (@Lawyer_Kalpana) June 22, 2026

The video quickly gained traction across social media platforms, drawing sharp reactions from users who questioned the level of accountability among public service employees.

As criticism mounted online, Railway Seva, the official grievance redressal handle of Indian Railways, acknowledged the complaint. Responding to the viral post, the handle stated that the issue had been forwarded to the concerned authorities for appropriate action.

Dear Sir/Madam, your complaint has been acknowledged, and the concerned department has been instructed to look into the matter.

— DRM Danapur (@drmdnr) June 22, 2026

असुविधा के लिए खेद है। हम आपसे अनुरोध करते हैं कि कृपया मोबाइल नंबर वैकल्पिक रूप से DM के माध्यम से हमारे साथ साझा करें। आप अपनी शिकायत सीधे https://t.co/AmJ5X4ydf8 पर भी शीघ्र निवारण के लिए रजिस्टर कर सकते हैं या 139 डायल कर सकते हैं।
https://t.co/utEzIqB89U

— RailwaySeva (@RailwaySeva) June 22, 2026

It remains unclear whether any disciplinary measures have been initiated, the incident has reignited a larger debate over service standards and employee accountability at railway stations.