What Infosys CEO's letter to employee reveals about future of India's IT sector
- According to Vishal Sikka, technology and digitization are the biggest disruptions for the future.
- A lot of work done by the company can be done by Artificial Intelligence system.
- He wrote that the future 'promises to be even more disruptive, especially for our own business'.
Vishal Sikka, the CEO and Managing Director of Infosys, wrote a New Year message for this employees that offers a glimpse into the future of the IT industry in India. His message not only addresses the various changes that the IT industry will go through but he also offers survival tips to the employees of the second largest IT company in the country.
The message mentions some of the most disrupting events of the last year that shook the world including President Trump, Brexit, demonetisation, refugee situation, terror attacks. But, according to Sikka, it is the irreversible and unstoppable 'accelerating force of technology and digitization' are the biggest disruptions for the future.
Indicating the fact that the road ahead will be taught and difficult, he wrote that the future 'promises to be even more disruptive, especially for our own business, which is impacted by the multiple factors of technological and geo-political disruption'.
To survive this situation, the need of the hour is, not depend upon the cost-arbitrage and to work as reactive problem solvers.
In Sikka's note he mentioned 'By "standing still" instead of moving forward decisively, we will face the brunt of these disruptive forces, as our industry has already started to see.'
About the current work scenario in the IT sector, he says that work that mostly is done by Infosys and similar companies can be done by Artificial Intelligence system. In other words, this means redundancy of major IT workforce in India.
Therefore, he advises his employees to harness dual forces of automation and innovation to increase productivity and look for innovation within the organisation as well as for the clients.
On automation and innovation, Sikka gave some insights and details as guidelines for the employees of Infosys. He also gave references for learning and adopting newer methods of these two very important surviving factors of IT sector.
Sikka encouraged operational excellence, delivery of best and faster possible solution and not to give into weaker instincts. He also condemned lackadaisical attitude and tendency to deliver as per requirement without having a desirability to think and do more.
To summarise the message, India's IT industry will soon be facing the challenges of better technology and AI that might pose a threat to the manual resources. The best one can do, is hone their skills, focus on creative, innovation and excellence, and productivity should not be limited to meeting deadlines anymore.